Creating a Service Manager user for web service

Incident Exchange uses one Service Manager user to connect to Service Manager web services. The user and the user role should be dedicated for the integration. The user requires the following permissions:

Do the following:

1. Log on to Service Manager with a System Administrator account.
2. From the System Navigator, click System Administration > Ongoing Maintenance > User Roles.

3. Search for system administrator on Service Manager 9.x and above.

   Tip In case your database is configured to case sensitive, try to use all lowercase search keyword instead of all UPPERCASE one, or vice versa.

4. Enter OVICTEX as the User Role.
5. Change Description to Automated Incident Exchange user role.
6. Click Add.
7. From the System Navigator, click System Administration > Ongoing Maintenance > User Quick Add Utility.
8. Enter ovictex, INCIDENT EXCHANGE, Incident, Exchange, ovictex@microfocus.com.
9. Click Next.
10. Select falcon for User to clone.
11. Click Finish.
12. Click Save.
13. From the System Navigator, click System Administration > Ongoing Maintenance > Operators, enter ovictex in the Login Name field, then click Search.
14. Change User Role to OVICTEX.

15. In the Security tab:

    1. Enter the operator password for Password.
    2. Uncheck Expire Password.
    3. Check Never Expire Password.
16. Click Save.