Enabling the integration

Follow these steps to enable the Service Manager integration with SAP Solution Manager:

1. Log on to Service Manager Windows client as a system administrator.
2. Type sl in the Service Manager command line field, and then press Enter.
3. Type SMSAP_Enable in the Name field, and then click Search.

4. (Optional) Locate the following codes:

   var incidentCategory = "incident";
   var isCustomizateSMFormat = true;
   var isGenerateIntegrationDemoData = true;
   var isGenerateIntegrationDemoUser = true;

   You can update the values as follows:

   • The value of incidentCategory must be consistent with that in the ovictex.properties file.
   • When setting isCustomizateSMFormat to true, the integration enablement script customizes the Service Manager forms and you can skip the steps as described in Configuring Incident form (Hybrid Only) and Configuring Incident form (Codeless Only).
   • When setting isGenerateIntegrationDemoData to true, the integration enablement script generates the sapinstance200 CI and the sapinstance300 CI, and two CI relationships, respectively.
   • When setting isGenerateIntegrationDemoUser to true, the integration enablement script creates an operator named ovictex with the password of Ovictex123. You can skip the steps as described in Creating a Service Manager user for web service.
5. Click Execute. When the process is completed, the enable SM SAP integration done! message is displayed in the Messages tab.
6. Log out and log in again for the configuration to take effect.