Log an emergency change

Part of Workflow(s):Emergency change handling (ST 2.7)

Applies to User roles: Change Manager

If an IT incident is negatively impacting the business at a high severity level, the Incident Coordinator may escalate it and create an emergency change. The Incident Manager will notify you of the new change and inform you that the emergency change procedure must be started.

To log an emergency change, follow these steps:

  1. From your To Do queue, select Change from the Queue list.
  2. Click Search, and then select the Emergency Change check box.
  3. Click Search to display a list of emergency changes.
  4. Select a change request record to view its details.
  5. Discuss the requirements with the Incident Manager, and then select or revise the values in the Impact and Risk Assessment fields based on your assessment.
  6. Discuss the implementation with the Change Analyst, and then complete the Planned Start date, Planned End date, and Affected CI(s).
  7. Click Close to forward the change to the Change Approval phase.

 

Related topics

Reject a change request
Plan and schedule a change
Searching records

Change assessment and planning (ST 2.3)