Reject a change task

Part of Workflow(s):Coordinate change implementation (ST 2.5)

Applies to User roles: Change Analyst

You can reject a change task during the Coordinate Change implementation phase if the task information is incomplete or the task is incorrectly assigned.

To reject a change task, follow these steps:

  1. From your To Do queue, select Change Task from the Queue list and Open Change Tasks Assigned to My Group from the View list.
  2. Click a task from the record list and select Reject from the More Actions menu.
  3. In the Rejection Details wizard, type the reason for the rejection, and then click Finish. Service Manager returns the task to the Change Coordinator to be corrected or reassigned.

 

Related topics

Validate a change task
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Coordinate change implementation (ST 2.5)