Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Broadcast messages
As a system administrator, you can broadcast messages to the users currently logged on to the server from the System Status form. This form allows you to broadcast messages to all users or to pick which users you want to send a message to. Broadcast messages appear in the message bar and message view of the user's client.
Broadcast a message to a particular user
Applies to User Roles:
System Administrator
To broadcast a message to a particular user, follow these steps:
- Click System Status. The system status form opens.
- Type the following command in the Command field for the user process to which you want to send a message:
s
-
Click Execute Commands.
The operator status display form (operator.status.g) opens.
- Click Send Msg.
- Type the message you want to broadcast.
-
Click Send Msg.
Service Manager sends your message to the selected user.
Broadcast a message to all users
Applies to User Roles:
System Administrator
You can broadcast a message to all users from the system status form.
To broadcast a message to all users, follow these steps:
- Click System Status. The system status form opens.
- Click Broadcast. The system.status.broadcast.g form opens.
- Type the text of your message in the field provided.
-
Click Send Msg.
Service Manager broadcasts your message to all currently logged on users.
Related topics
