Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Client log file
Each Service Manager client has a log file, which stores client session information for troubleshooting.
For each client, the log file is defined as follows:
-
Windows client
Go to Window > Preferences > Service Manager > Logs. The Log file field specifies the log file path.
-
Web client
By default, the log file is located in the Web application server's home directory: <Web application server home directory>/sm.log.
For example: C:\Program Files\Apache Software Foundation\Tomcat 6.0\sm.log.
View SOAP fault information in the client log
When a SOAP fault or an exception occurs on the Service Manager server, the SOAP fault information is written to the client log file. This information can assist support engineers and System Administrators in troubleshooting.
Service Manager logs SOAP fault information in the Windows or Web client log file (sm.log) as follows:
- When a SOAP FAULT occurs, Service Manager logs the SOAP request, SOAP response, and SOAP fault information.
-
When a server session ends unexpectedly and an exception is thrown, Service Manager logs the SOAP request, SOAP response (if any), and the exception information.
Example:
If a user is performing operations (such as generating charts) on the client side and then a System Administrator kills the user's process from System Status, SOAP fault information like the following is logged in the client log file (sm.log):
ERROR Timer-0 com.hp.ov.sm.client.webtier.SCLogging - Jan 10, 2011 17:58:32 GMT+08:00 [ERROR] SOAP Failure - Session no longer valid
ERROR Timer-0 com.hp.ov.sm.client.webtier.SCLogging - Jan 10, 2011 17:58:32 GMT+08:00 [ERROR] request:
<getMessages />
ERROR Timer-0 com.hp.ov.sm.client.webtier.SCLogging - Jan 10, 2011 17:58:32 GMT+08:00 [ERROR] response:
<Fault>
<faultcode>SOAP-ENV:Server</faultcode>
<faultstring>Session no longer valid</faultstring>
<faultactor>Server</faultactor>
</Fault>
ERROR Timer-0 com.hp.ov.sm.client.webtier.SCLogging - Jan 10, 2011 17:58:32 GMT+08:00 [ERROR] The soap fault is : SOAP-ENV:Server
Session no longer valid
Related topics
