Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Level Management ITIL process
The Service Management Service Level Management module helps the organization deliver the services that customers need. Service Level Management also helps the organization manage costs and risks along with services. Service Level Management is a component of the ITIL v3 Service Design process.
The focus of Service Level Management are Service Level Agreements that your organization negotiates with internal and external customers. These Service Level Agreements have performance targets that measure the quality of service delivery. When you monitor how well the organization meets these Service Level Targets, you can produce reports that describe past performance and drive service improvements.
When you use Service Level Management, you are able to apply consistent measurement and performance standards to your organization's services.
