How to create a remote desktop connection

A remote desktop connection is a useful tool to connect one Windows computer to another Windows computer.

Example:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

As a user, you might want to troubleshoot a device associated with an incident. From Service Asset and Configuration Management, you can locate the device record. If the device is a networked Windows device, Service Management enables you to connect to it.

From the main menu, select Build > Service Asset & Configuration.

From SACM Home, select Devices.

Search for the device record.

To filter the record list, click the Add filter button. For more information, see Filters.