SACM summary view

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The Service Asset and Configuration Management summary view is a visual dashboard that shows aggregated information about the components that are under SACM management.

Each of the clickable tiles represent a filtered search. Each tile displays the following information about the search:

Label. One of the Service Asset and Configuration Management model hierarchical levels:

Device
System element
Service component
Actual service
Service definition
Assets in stock
Infrastructure & Peripheral

Number. The total number of records in the search results is at the bottom of the tile.

All records that are part of the search results belong to the same Service Asset and Configuration Management model level.

For example, the search for Servers, Windows servers, or Unix servers has the label Devices, and the search for Application servers or Web servers has the label System element.

Note

The Service definitions are displayed in the Service Portfolio Management module.
By default, Service Management filters out retired records. You can display these by adjusting the filter accordingly.

To use the summary view:

Click a tile to display the filtered search results. You can adjust the filters to change what records show in the results.

Select any record to display a preview of the record in the right pane.