Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Basic automated procedure
Data domain segmentation in Service Management is intended to work after setup with minimal manual maintenance. The examples in these steps come from Data domain segmentation – use case.
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Edit the out-of-the-box Data domains list in the Lists Management module with the data domains required for your organization. For more information, see Lists.
By default, all Service Management tenants come with a single data domain called Public. For this use case, a data domain called Database is created.
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Configure all relevant group and person forms to include the Primary domain field. For more information, see How to edit a form.
For this use case, a Primary domain field is added to the DBA team group.
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Assign a primary domain to groups and users, as required. For more information, see How to assign a Primary data domain to a group or user.
For this use case, the DBA team group is assigned the Database domain.
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Assign permissions for a primary domain to roles. For more information, see How to assign permission for a data domain to a role.
Since the people with the VP Engineering role also need to view database requests, the VP Engineering role is assigned the permission for the Database domain.
- If necessary, manually assign permission to people outside a particular group to access a data domain.
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(Optional) Create business rules to add or remove data domains. For more information, see How to assign a record to a data domain.
Related topics