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Expression Language in notifications

Service Management supports embedding Expression Language in the message body to capture dynamic information from fields. You can make email notifications more meaningful if you take advantage of this feature. This example shows how to create an effective notification with embedded expressions in the appropriate fields:

${:entity.Type} details


Service: ${:entity.RegisteredForActualService.DisplayLabel}

Category: ${:entity.Category.DisplayLabel}

Priority: ${:entity.Priority}

Status: ${:entity.Status}

Description: ${:entity.Description}

In the header of the notification, you can refer to the recipient of the notification using the expression current_recipient.

Note When the Use group email check box is selected, you cannot use the phrase current_recipient in the template.

For more information, see Expression Language for notifications.

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