Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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How to assign licenses to users
All users must be assigned to a license to log into Service Management. When a tenant is created, the tenant administrator is automatically assigned to the tenant license, which includes a fixed number of individual license slots. He can then assign other users to the license up to the capacity of the license. Each user acquires a license slot when they login.
There are three types of licenses:
- Named license is a license assigned to a particular user.
- Floating license may be shared by multiple users who are assigned to this type of license. Only one user can be logged on under each license slot of the floating license at a given time. The number of floating license slots is determined at the tenant level.
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Multi-tenant Named Users license is the license used for accessing other tenants in a multi-tenant environment. In terms of the license, it functions the same as a named license and not the floating license.
The type of license is determined at the time of the tenant creation and the included license slots are of the same type.
A user may be assigned to multiple licenses. When attempting to log in, Service Management verifies that at least one of the user's licenses is valid (not expired) and updates the number of available slots in that license (reduced by one). If the user has no valid licenses, he is denied access. If a tenant has a license for Service Management, all the users of the tenant automatically are granted access to the Service Portal.
To assign users to licenses:
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From the main menu, select Administration > Master Data > People.
- Select the required user.
- Click Edit in the right pane.
- In the License field, select the licenses to assign to the user.
- Click Save.
License usage report
You can access an Excel report displaying the license usage for the current license at different times over the past month. Hover over the license icon and click the link in the tooltip to download the report.
The report displays the actual number of users using this license and the total capacity of the license at specific times. The times are preset and the license information is automatically recorded according to the schedule.
Related topics
