Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management

Use > Build > Service Asset and Configuration Management > Identification and synchronization > Synchronization > Synchronized configuration items (CIs)

Synchronized configuration items (CIs)

Service Management supports synchronization of the CIs detailed in the following table.

Service Management CI	Matching UCMDB CIs	TQL Queries
Device	node	SACM Node Push
ActualService	Service	SACM Service Push
ServiceComponent	BusinessApplication	SACM Service Component Push
SystemElement	ApplicationSystem, RunningSoftware and CICollection	SACM CI Collection to System Element Push SACM System Element Push

The following tables display the CI attribute mappings for the CIs returned by these TQL queries. For each CI type, Root represents the root CI type in the TQL query (Device, System Element, Service Component, or Actual Service). The CI attribute name appears in brackets. For example, Root[global_id], refers to the global ID attribute of the root CI.

For Device CIs, the TQL query also includes related CI types (CPU, IP Address, File System, Disk Device, Network Cards, and Running Software). In this case, Root.Cpu[0][global_id] refers to the global ID attribute of the first CPU CI related to the root CI.

Device attribute mapping

UCMDB property	SACM property
Root[name]	HostName
Root[description]	Description
Root[global_id]	GlobalId
Root.Asset[0][asset_tag]	AssetTag
Root[serial_number]	SerialNumber
First non-empty value of the following fields: Root[node_model] Root[discovered_model]	Model
First non-empty value of the following fields: Root[vendor] Root[discovered_vendor]	Vendor
Root[os_family] If the field is null, the value is from Root[root_class] If both fields are null, the value is Unknown	OsType
First non-empty value of the following fields: Root[extended_os_family] Root[os_family] Root[discovered_os_name]	OsName
Root[os_description]	OsDescription
First non-empty value of the following fields: Root[os_vendor] Root[discovered_os_vendor]	OsVendor
Root[discovered_os_version]	OsVersion
Root[memory_size]	MemorySize
Root[bios_asset_tag]	BiosAssetTag
Root[bios_version]	BiosVersion
Root[bios_serial_number]	BiosSerialNumber
Root[bios_uuid]	BiosUUID
Root[primary_dns_name]	PrimaryDNSName
Root[domain_name]	DomainName
Root[net_bios_name]	NetBiosName
Root[default_gateway_ip_address]	DefaultGatewayIPAddress
Root[host_isvirtual] If the field is null then the value is false.	VirtualDevice

The following tables display CI attribute mappings for specific device CI types:

CPU

UCMDB property	SACM property
Root.Cpu[i][cpu_id]	CpuId
Root.Cpu[i][cpu_type] If the field is null, the value is CPU Model Unknown.	CpuType
Root.Cpu[i][cpu_clock_speed]	CpuClockSpeed
Root.Cpu[i][cpu_vendor]	CpuVendor
Root.Cpu[i][core_number]	CpuCoreNumber
Root.Cpu[i][global_id]	GlobalId

IP Address

UCMDB property	SACM property
Root.IpAddress[i][name]	IpValue
Root.IpAddress[i][routing_domain]	RoutingDomain
Root.IpAddress[i][authoritative_dns_name]	AuthoritativeDNSName
Root.IpAddress[i][ip_address_type]	IpType
Root.IpAddress[i][global_id]	GlobalId

File System

UCMDB property	SACM property
Root.FileSystem[i][mount_point]	FsMountPoint
Root.FileSystem[i][disk_size] Value is converted to GB.	FsSize
Root.FileSystem[i][filesystem_type]	FsType
Root.FileSystem[i][global_id]	GlobalId
Root.FileSystem[i][cmdb_id]	Id

Disk Device

UCMDB property	SACM property
Root.DiskDevice[i][name]	DiskName
Root.DiskDevice[i][model_name]	DiskModelName
Root.DiskDevice[i][vendor]	DiskVendor
Root.DiskDevice[i][disk_size] Value is converted to GB.	DiskSize
Root.DiskDevice[i][disk_type]	DiskType
Root.DiskDevice[i][global_id]	GlobalId

Network Cards

UCMDB property	SACM property
Root.Interface[i][name]	NetworkCardName
Root.Interface[i][mac_address] The value does not include the hyphens ('-')	MacAddress
Root.Interface[i][interface_type]	NetworkCardType
Root.Interface[i][interface_speed] Value is converted to MB.	NetworkCardSpeed
Root.Interface[i][interface_role]	NetworkCardRole
Root.Interface[i][global_id]	GlobalId

Running Software

UCMDB property	SACM property
Root.RunningSoftware[i][product_name]	ProductName
Root.RunningSoftware[i][discovered_product_name]	DiscoveredProductName
Root.RunningSoftware[i][vendor]	RunningSWVendor
Root.RunningSoftware[i][version]	RunningSWVersion
If the CI type of the root CI is running_software, the value is Root.RunningSoftware[i][classification]. If the CI type of the root CI is something else (the CI type inherits from Running Software), the value is the CI type name.	RunningSWCategory
Combined list of ports from the following: Root.RunningSoftware[i][application_port] Root.RunningSoftware[i].IpServiceEndpoint*.getAt('network_port_number')	RunningSWPorts
Root.RunningSoftware[i][global_id]	GlobalId

System Element attribute mapping

SACM System Element Push

UCMDB property	SACM property
First non-empty value of the following fields: Root[product_name] Root[discovered_product_name] Root[name]	DisplayLabel
Root[global_id]	GlobalId
RunningSoftware	SubType
Created from UCMDB Running SW <DisplayLabel> with Global Id <GlobalId>	Description
Root[version]	Version

SACM CI Collection to System Element Push

UCMDB property	SACM property
Root[name]	DisplayLabel
CICollection	SubType
Root[global_id]	GlobalId
Root[description]	Description

Service Component attribute mapping

UCMDB property	SACM property
Root[name]	DisplayLabel
Root[global_id]	GlobalId
Root[description]	Description

Actual Service attribute mapping

UCMDB property	SACM property
Root[name]	DisplayLabel
The value is determined based on the CI type of the root CI to be one of the following: BusinessService InfraService	SubType
Root[global_id]	GlobalId
Root[description]	Description
If Root[business_criticality] < 3, the value is Low. If Root[business_criticality] = 3, the value is Medium. If Root[business_criticality] = 4, the value is High. If Root[business_criticality] > 4, the value is VeryHigh.	BusinessCriticality