Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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How to import translated Service Catalog definitions
If you are an administrator, you can import translated Service Catalog definitions into Service Management. The translations are contained in CSV files that were exported from the Service Catalog.
Note To export and prepare the files that are to be imported, see How to localize the Service Catalog.
- From the main menu, select Administration > Configuration > Records.
- In the drop-down list at the top of the page, select the relevant catalog area record type: Category, Service Definition, or Offering.
- In the Import translations tab, browse to the translated CSV or ZIP files for the record type that you are importing, and click Open.
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Click Import. A dialog box displays the progress of the import. At the end of the operation, the dialog box displays the results, including the number of records successfully imported and the number of failed records. Click the Details link to download a report of the failed records. The report displays the error for each failed record in the operation.
After a successful import, the Service Catalog is displayed in the Service Portal in the language of the user's locale, as long as the Catalog has been translated into that language.
Moreover, when Service Portal users perform searches, the results are displayed in the localized language.
For example, if the Service Catalog was translated into French and Chinese, Service Portal users on French and Chinese locales see the Catalog and search results in French and Chinese respectively.
Note
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If the Catalog was not translated into the language of the user's locale, or if an entry was not translated, the values that were originally entered in the Catalog are displayed in the Service Portal.
In the example above, users on a German locale see the original, non-translated Catalog values.
- When exporting a file with rich text fields to CSV and saving it in Excel, the formatting may become corrupted, and the re-imported file may not display correctly.
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