Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Use case scenarios - customizing with business rules
- Creating a record from a record: How to add a new field
- Delegating permissions for service catalog creation and editing
- Using rules to filter drop-down selection
- Using rules to concatenate multiple text into one field
- Using a rule to display only 3rd level categories
- Using rules for automatic assignment and suggestions for groups
- Using a rule to add the date and time (in a readable format) to a comment
- Using a rule to remove a value from a list
- Setting a closed record to read-only
Using a rule to remove a value from a list
It is not possible to manually remove a value from a list defined in List Management. To remove a list value, you can define a business rule with a list mapping including only the required list values.
You can define the rule as follows:
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From the main menu, select Administration > Configuration > Records > Processes and Rules.
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Select the Request record type.
- In the tree on the left, select Request (the top level of the tree).
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In Rendering forms, click Add, then select Simple rule.
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In Field selection rules, select Define suggested values by a list to list mapping.
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Click OK.
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Click field1, and select Completion code. Then click OK.
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Click field2, and type Completion code. Then click OK.
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Click mapping definition. For each value from the list on the left that should remain in the list, click the box on the right to open a list of secondary values and select the same value. Do not select the value you want to remove from the list.
- Click default values, and select all of the values selected in the mapping definition.
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Click Save.
The list is saved with the required values only.