How to create a user

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

From the main menu, click Users.

Click New icon New.

In the New User dialog box, provide all requested information. This dialog box requests values for the basic attributes.

Field	Description
Login name	Enter the login name of the user. Less than sign (<) and greater than sign (>) cannot be used in this field. Note The login name for Integration user must be unique in the suite instance. The login name cannot be changed after the user is created.
First name	Enter the first name of the user. Less than sign (<) and greater than sign (>) cannot be used in this field.
Middle name	Enter the middle name of the user. Less than sign (<) and greater than sign (>) cannot be used in this field.
Last name	Enter the last name of the user. Less than sign (<) and greater than sign (>) cannot be used in this field.
Full name	Enter the full name of the user. Less than sign (<) and greater than sign (>) cannot be used in this field. If no value is entered, the full name is set to the concatenation of first name and last name.
Suite admin user	Specify whether this user is a suite admin user. A suite admin user is not specific to an account, this user can only log in to Suite Administration. For a user that is not suite admin user, you need to specify an account and role.
Account	Specify a parent account. This field appears only for a user who is not a suite admin user. Note The account cannot be changed after the user is created.
Role	Select the user role: Account user: Account user is defined to a specific customer account, this user can only log in to suite applications such as Service Management. Integration user: Integration user is an API user for integration, this user is defined to a specific customer account. Shared service admin: Shared service admin is a user who can add managed tenants and shared service agents in Suite Administration. Applicable to provider accounts only. Shared service admin is assigned with MT Administrator role in Service Management automatically. Shared service agent: Shared service agent is a user who can access the managed tenant records. Applicable to provider accounts only. Shared service agent is assigned with MT Agent role in Service Management automatically. The shared service agent becomes a contact in the managed Service Management tenant when the assigned managed tenant is not managed by the provider tenant. This field appears only for a user who is not a suite admin user.
Language	Select a language.
Email	Enter the email of the user.
Authentication type	The authentication type can only be DB when creating new users via user interface. You can change the authentication type after the user is created. For more information, see How to edit or delete a user.

Click Save.

Users receive an email to activate the user account after the user record is created, the user status becomes Active only after they change the password, and then they can log in to Service Management Automation using the new password. The link in the email can be used only once and expires after 3 days.