Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Home
- Get started
- Integrate
- Service Manager integration methods and tools
- Change Configuration and Release Management (CCRM)
- SAP Solution Manager
- Project and Portfolio Management Center (PPM)
- Application Lifecycle Management
- Release Control (RC)
- Universal CMDB (UCMDB)
- Universal CMDB Browser
- Universal CMDB Configuration Manager
- Operations Orchestration (OO)
- Business Service Management (BSM)
- Operations Manager i (OMi)
- Computer Telephony Integration (CTI) with the Web client
- Case Exchange framework
- Administer
- Use
- Troubleshoot
- Develop
Integrations
You can extend the services available to your Service Manager installation by integrating to other products. Out-of-box, Service Manager allows you to integrate to the following products without needing any additional integration software:
- SAP Solution Manager
- Project and Portfolio Management Center (PPM)
- Application Lifecycle Management/Quality Center (ALM/QC)
- Universal CMDB
- Release Control (RC)
- Operations Orchestration (OO)
- Business Service Management (BSM)
- Operations Manager i (OMi)
You can also integrate data from other sources using tools such as Connect-It, SCAuto, Web Services API, and Case Exchange. Contact our customer support for information or instructions on integrating data from sources outside of Service Manager.
Note Plug-ins are deprecated as of Service Manager 9.20 and are not be supported any more.
Related topics
Integration Manager
Universal CMDB
Release Control (RC)
Operations Orchestration (OO)
Business Service Management (BSM)
Computer Telephony Integration (CTI) with the Web client
Web Services
Dynamic Data Exchange (DDE)
