Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Integrate
- Service Manager integration methods and tools
- Change Configuration and Release Management (CCRM)
- SAP Solution Manager
- Project and Portfolio Management Center (PPM)
- Application Lifecycle Management
- Release Control (RC)
- Universal CMDB (UCMDB)
- Universal CMDB Browser
- Universal CMDB Configuration Manager
- Operations Orchestration (OO)
- Business Service Management (BSM)
- Operations Manager i (OMi)
- Computer Telephony Integration (CTI) with the Web client
- Case Exchange framework
Universal CMDB Browser
UCMDB Browser is a lightweight web-based client to access UCMDB data. UCMDB Browser provides a simple and intuitive search for Configuration Items (CIs) in UCMDB and displays important data in the context of the selected CI. It is an ideal tool for providing quick access to specific CI information. For each CI, relevant data is presented and gathered into information widgets (for example, Properties, Environment, and Impact Simulation widgets). Data is presented by default in a Preview mode, with the option to view more comprehensive data in an Expanded mode.
How to integrate Service Manager with UCMDB Browser
You enable an integration to UCMDB Browser when enabling an integration to UCMDB. For details, see Universal CMDB.
Supported use cases
When integrated with UCMDB Browser, Service Manager provides the following out-of-box features.
Viewing CI information in UCMDB Browser
A View in UCMDB Browser button is available in the Configuration Item form. This button is displayed in each CI record that is synchronized from UCMDB. When a user clicks this button a CI, a UCMDB Browser login screen is displayed; after the user logs in with a UCMDB Browser account (username/password), UCMDB Browser opens in the context of this CI.
Retrieving primary CI change history from UCMDB Browser
The Change History widget from UCMDB Browser is displayed in a problem record whose primary CI is synchronized from UCMDB. This widget is provided in the Primary CI History in UCMDB tab on the Problem form. Users can view the CI changes on that primary CI for root cause investigation.
Note For accessibility support of the embedded UCMDB widget, refer to the UCMDB Browser documentation.
Support of Automated Service Modeling (ASM)
Note Automated Service Modeling requires UCMDB ASM Enhanced package to be deployed in UCMDB.
As version of 9.41, Service Manager supports the ASM functionality in UCMDB Browser. Service CIs and consumer-provider relationships that are discovered by ASM can be pushed to Service Manager; additionally, you can tailor Service Manager such that Service Manager users can access ASM in the context of a business service, and access Impact Simulation in the context of an affected CI.
Support of ASM enables Service Manager users to view the accurate service trees that are discovered by ASM and facilitates service modeling in Service Manager.
Related topic
