Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Integrate
- Service Manager integration methods and tools
- Change Configuration and Release Management (CCRM)
- SAP Solution Manager
- Project and Portfolio Management Center (PPM)
- Application Lifecycle Management
- Release Control (RC)
- Universal CMDB (UCMDB)
- Universal CMDB Browser
- Universal CMDB Configuration Manager
- Operations Orchestration (OO)
- Business Service Management (BSM)
- Operations Manager i (OMi)
- Computer Telephony Integration (CTI) with the Web client
- Case Exchange framework
Universal CMDB Configuration Manager
Universal CMDB Configuration Manager (Configuration Manager) provides the tools to help the system manager better control the CMS (Configuration Management System) data. It focuses primarily on analyzing and controlling the data in the CMS, as the ITIL directs. Configuration Manager provides an environment for controlling the CMS infrastructure, which encompasses many data sources and serves a variety of products and applications.
The Configuration Manager to Service Manager (CM-SM) integration provides a policy-based change control solution that can handle configuration changes effectively. This solution is different from UCMDB to Service Manager (UCMDB-SM) integration solution, which provides attribute modeling change control. UCMDB-SM integration solution provides the most control but requires manual attribute data entry and can generate a large amount of unplanned changes to be reviewed and accepted or backed out. For customers that do not need change planning at this level of detail, the CM-SM integration solution is recommended.
Using Configuration Manager, UCMDB authorized state is pushed to Service Manager, and Service Manager benefits from working with the same data that resides in the CMS and can be easily consumed by other parties. The data provided to Service Manager is already controlled and of high quality, and Service Manager therefore no longer holds a distinct state of its CIs. As the state of a configuration item is fully managed by the CMS (including actual, authorized, and historical states), the configuration controls implemented in UCMDB-SM integration in which Service Manager must analyze which CI changes require an RFC are not used. Service Manager now consumes both actual and authorized CI states from UCMDB.
For more information about the CM-SM integration solution, refer to the UCMD Configuration Manager Documentation.
Related topics
Configuration items
Configuration item actual states
Universal CMDB Integration
