Suite Administration

Suite Administration enables you to onboard, operate, and administer the suite.

This application allows you to:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Create and manage customers.

Create and manage accounts.

Create or import users, and assign users to accounts.

Create and manage tenants.

Create or upload licenses, add licenses to license pools, and assign licenses to a tenant.

Configure suite level settings in Configurations, including security, email, and integration.

View the operation history.

Configure access control.

Note Only the suite admin users can view and use the CONFIGURATION, OPERATION HISTORY, and ACCESS CONTROL menu items in Suite Administration.

A quick view of tenants, accounts, and users is provided in the homepage. Administrator can start the daily work with these quick links.

You can follow the procedures below to deploy a Service Management tenant:

Complete the lightweight SSO settings on Security tab in Configurations. Wait several minutes to allow the suite restart to complete.

Create a customer for onboarding in Customers.

Create an account for the customer in Accounts. You can create multiple accounts for one customer.

Create new users, or add LDAP or SAML configuration on Authentication tab of Accounts page if your organization wants a tenant for LDAP or SAML IdP users.

Create a tenant in Tenants for the account created in step 3.

Upload the license file in Licenses, add the license to a license pool and assign capacity to the tenant just created.

Deploy the tenant.