Automated remediation
Remediation is the process of problem resolution. It is available either as guided problem resolution or as automated problem resolution. The built-in remediation capabilities of the HPE Operations Bridge automatically perform remedial actions with simple scripts or powerful run book automation.
By using automated or guided remediation, you can speed up the process of problem solving, because the necessary processes are streamlined or automated.
Guided problem resolution
You can use a variety of tools to add guided problem resolution to your IT operators' workflows:
- Create tools to help users perform common tasks, for example, to check the status of an infrastructure element.
- Define custom actions for the operator to use when resolving certain types of events.
- Embed event-specific resolution instructions in the event.
Automated problem resolution
The manual resolution of incidents is time consuming, error prone, and can be a security risk. You can use automated problem resolution to relieve your IT operators of certain tasks, while also improving application uptime and reducing costs:
- Automate routine remediation tasks and processes.
- Ensure audit compliance through documentation generation and reporting.
Run book automation enables users to customize and automate actions at the CI and event level, allowing complex corrective actions to be run in a smooth and standard way.