Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Use record context fields in Condition Editor
The Condition Editor does not support using the value of a record context field directly as part of the condition, so you have to manually retrieve the value and put it into a Service Manager variable, and then you can use this variable in Condition Editor.
For example, if you want to use the record context field “employeeType” as part of the condition in the Request workflow, you need to execute the following JavaScript code before your condition is evaluated:
vars[“$L.ticketcontext.license”] = lib.c.$("#taskPlannerService").getTicketContextFieldValue("request", record.number, "employeeType");
Or you can use the JavaScript below in the Request Task workflow:
vars[“$L.ticketcontext.license”] = lib.c.$("#taskPlannerService").getTicketContextFieldValue("request", record.parent_request, "employeeType");
Finally, you can configure the condition to something in the Condition Editor as shown below:
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