Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Change Management > Change Management workflows and user tasks > Abandon a change request

Abandon a change request

User Roles: Change Coordinator, Change Owner

You may need to abandon a change request that is in the Registration and Categorization, Validation, Risk and Impact Analysis, or Build and Test phase. For example, you may need to abandon a standard change that should have initially been handled using the request fulfillment process or because the change is not valid. The reason for the abandonment could be that the change request is not logical or feasible, is not in line with company standards and policies, or it has already been raised and rejected in an earlier phase.

Note You can abandon a change request only when its change workflow has an Abandoned phase defined.

To abandon an existing change request, follow these steps:

Click Change Management > Search Changes in the System Navigator.
Locate the change record you want to abandon.
Click More or the More Actions menu.
Select Abandon.
Confirm that the currently selected subcategory is correct. If not, select the correct one.
Select a closure code, and enter your closure comments.
Click Finish.

The phase of the change record changes to Abandoned, and the closure code and comments you entered appear on the Closure tab.

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