Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management workflows and user tasks > Emergency change handling (ST2.7) > Approve an emergency change

Approve an emergency change

Part of Workflow(s):

Emergency change handling (ST 2.7)

Applies to User Roles:

Change Manager

Emergency changes must be approved by the Emergency Change Approval Board (E-CAB). The E-CAB consists of members authorized to make decisions about high-impact emergency changes. The E-CAB decides whether to approve the change, and if it should be handled as an emergency change. The Change Manager registers the results of E-CAB decisions.

To approve an emergency change, follow these steps:

From your To Do queue, select Change from the Queue list.
Click Search, and then select the Emergency Change check box.
Use search or advanced search to find one or more records.
Click the emergency change request to view the details.
Contact the E-CAB to obtain the results of their meeting. Their decision affects how you will proceed.
- If the E-CAB approves the change and authorizes that it be handled as an emergency change, continue with step 6 to continue the approval process for the emergency change.
- If the E-CAB approves the change but does not authorize it to be handled as an emergency change, re-categorize it as a normal change.
- If the E-CAB does not approve the change because additional requirements are needed, go back to the Incident Manager to obtain additional information.
- If the E-CAB rejected the change, click More or the More Actions icon and then select Reject to reject the change. In the Rejection Details wizard, type the reason for the rejection and then click Finish.
Click More or the More Actions icon and then select Approval > Approve.
Click Save.
Click Close to forward the emergency change to the implementation phase.

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