Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management workflows and user tasks > Change evaluation and closure (ST 2.6) > Evaluate change handling

Evaluate change handling

Part of Workflow(s):

Change evaluation and closure (ST 2.6)

Applies to User Roles:

Change Manager

After a change implementation is complete, the change advances to the Change Evaluation and Closure phase. You must verify that the change was handled correctly and that the administration of the change is complete. After evaluating the change handling and determining that the information in the record is complete, you can close the change.

To evaluate change handling, follow these steps:

Click Change Management > Search Changes.
Use search or advanced search to find one or more records.
Select a record to view its details.
Open the Related Records section and then open each related record to review and verify that each record is correct.
Open the Activities section to enter any relevant implementation and process remarks.
In the Change Details section, select the applicable closure code from the list and type a comment in the Closure Comments field.
Make any other necessary updates in the record.
Click Save & Exit.

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