Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Management > Request Management administrator tasks > Alerts, events, and messages > Events

Events

Events are system occurrences triggered by the creation or update of quotes, orders, and line items. The following are some examples.

Opening a quote
Approving a quote
Changing the dollar amount of an order

You can use events to trigger special processing, such as alerts and messages. When these specific activities occur, Request Management sends mail messages to users, as part of the default processing. You can run other customized routines for particular events.

Several default events are included with Request Management. Others may be added, according to your business needs (for example, activities or conditions that need to be checked or unique events warranting notification).

When an Alert Condition evaluates to true, Request Management treats it as an event, and notifications are sent for this alert condition.

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