Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Management > Request Management user tasks > Service Request Validation and Closure (SO 3.4)

Service Request Validation and Closure (SO 3.4)

After a Service Request is approved and fulfilled, the Service Request Analyst starts to review, validate, and then close the request. A Service Request can be closed when the Service Request Analyst finishes one of the following tasks:

Notify the Requester the rejection reason, if the Service Request is abandoned and rejected.
Notify the Requester that the Service Request will be handled by IT development after validating the Service Request for a new service.
Check with the Service Requester that the Service Request is successfully fulfilled.
Log a incident for the Requester if the Service Request is not successful.

For more information on this process, refer to the HPE Service Manager Processes and Best Practices Guide.

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