Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Management > Request Management overview > Approvals in Request Management > Approval log > Access approval logs

Access approval logs

Applies to User Roles:

Request Administrator

System Administrator

The approval log lists all the approval actions performed for an approval request. When you open a quote, order, or line item, the system searches the approval definitions that match what appears in the phase definition for the item, or in the catalog definition.

To access approval logs:

Click Request Management > Maintenance > Supporting Files > Approval Logs.

An empty approval log form opens.
Add optional search criteria, and then click Search to generate a record list of current approved records.
Click a record to open it.
- Click Next or Previous to scroll through the list of records and see the Approval Name for each record.
- Click Back to go back to the search screen.
- Click Delete to delete a record.

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