Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Service Request Catalog Customization Guide > Appendix A: Launcher Examples > CSA Support

Create a Cloud Service Automation launcher

To create a Cloud Service Automation launcher from the Dashboard, Services, or Support pages, follow these steps.

Tip: It is always a good idea to make a backup of any system files before you make changes to them. If an error occurs later, you can always return the file to its original state.

Open this file with a text editor.

C:\...\src-9.51\resources\client\en\Custom.properties

Locate the chat example in the file.
Change chat_launcher_title and the chat_launcher_description display text to csa_launcher_title and to csa_launcher_description respectively. When you do this, note the following:
- The identifier can be user-defined; however, when you edit the manifest.xml file, the identifiers must match.
- The value for each identifier is exactly what will display in the user interface.
Save and the file but keep it open for reference as you configure the next file.

Open this file with a text editor.

C:\...\src-9.51\secure\configuration\manifest.xml

Use the following lines as a reference for the remaining steps.

<launcher launcherId="CSA_Launcher" showLogoBox="true" showLogoDropShadow="true>
    <logo>CSA.png</logo>
    <titleKey>CSA_launcher_title</titleKey>
    <descriptionKey>CSA_launcher_description</descriptionKey>
    <launcherType>APP</launcherType>
    <action>
       <labelKey></labelKey>
       <link>
		<!-- Specify the IP Address of the CSA Launcher here --> 
		<![CDATA[http://<IPAddressCSA>:<port>/csa/login]]>
	</link>
       <method>GET</method>
    </action>
</launcher>

Locate the <launchers></launchers> section, which contains one or more <launcher></launcher> sub-sections that describe the attributes of third party applications that you want to display on the Dashboard.
Copy the Live CSA Launcher template section and insert it as a new <launcher></launcher> section.
Omit the <fields></fields> section.
The <labelKey> section is not essential. You do not need to insert a value into this tag. The user will click the CSA icon to navigate to your organization's CSA Web site.
Verify the <link> element. This link must specify the correct address to CSA server.
If the application is running, log out and log in again to confirm that the third party application link appears in the dashboard.

Send Help Center feedback