Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Customize the background, images, and icons

To modify a background image or icon, follow these steps:

Unzip the image.zip file from the Service Request Catalog .war file to some location on your computer.
Replace the image of your choice with your customized image using the same file name.

Note Any images you place here override the existing out-of-box images. Each of your custom images must have exactly the same name as the out-of-box one.
Re-zip the image.zip file, and overwrite the version embedded in the Service Request Catalog .war file.

Note Make sure there is no sub folder inside the .zip file. Otherwise, the images cannot be recognized.