Appendix E: Fields available for advanced search

affected.item

character

1

Yes

agreement.id

number

1

Yes

agreement.ids

number

2

No

agreement.ids

array

1

No

alternate.contact

character

1

Yes

alternate.extension

character

1

Yes

alternate.fax

character

1

Yes

alternate.phone

character

1

Yes

approval.status

character

1

No1This field is filtered in Service Request Catalog user interface already.

assignment

character

2

No

assignment

array

1

No

billto

character

1

Yes

billtype

character

1

Yes

bRequestOnBehalf

logical

1

Yes

building

character

1

Yes

callback.beeper

character

1

Yes

callback.contact

character

1

Yes

callback.contact.fullname

character

1

Yes

callback.email

character

1

Yes

callback.phone

character

1

Yes

callback.reason

character

1

Yes

callback.type

character

1

Yes

cartId

character

1

Yes

category

character

1

Yes

cause.code

character

1

Yes

class

character

1

Yes

close.time

date/time

1

Yes

closed.by

character

1

Yes

company

character

1

Yes

company.id

character

1

Yes

contact.email

character

1

Yes

contact.first

character

1

Yes

contact.fullname

character

1

Yes

contact.last

character

1

Yes

contact.location

character

1

Yes

contact.name

character

1

Yes

contact.tz

character

1

Yes

contract.consumed

logical

1

Yes

contract.id

number

1

Yes

corp.level1

character

1

Yes

corp.level2

character

1

Yes

corp.level3

character

1

Yes

corp.structure

character

1

Yes

cost.centre

character

1

Yes

country

character

1

Yes

critical.device

logical

1

Yes

critical.user

logical

1

Yes

current.pending.groups

character

2

No

current.pending.groups

array

1

No

cust.visible

logical

1

Yes

customer.reference

character

1

Yes

dept

character

1

Yes

description

character

2

No

description

array

1

No

different.from.contact

logical

1

Yes

engineer

logical

1

Yes

entitlement.ref

character

1

Yes

ess.entry

logical

1

Yes

essUpdated

logical

1

Yes

expectedResolution

date/time

1

Yes

extension

character

1

Yes

failed.entitlement

logical

1

Yes

fax

character

1

Yes

first.call

logical

1

Yes

first.touch

date/time

1

Yes

floor

character

1

Yes

folder

character

1

Yes

gl.number

character

1

Yes

handle.time

date/time

1

Yes

incident.id

character

1

Yes

incident.id.applog

character

1

Yes

incident.id.approval

character

1

Yes

incident.id.attach

character

1

Yes

incident.id.svcCat

character

1

Yes

incident.id.vj

character

1

No

incident.id.vj.alerts

character

1

No

incident.id.vj.sla

character

1

No

incident.id.vj.slo

character

1

No

initial.impact

character

1

Yes

kpf.file

character

1

Yes

kpf.id

character

1

Yes

location

character

1

Yes

location.full.name

character

1

Yes

logical.name

character

1

Yes

mandatory.asset

logical

1

Yes

model

character

1

Yes

needed.by.time

date/time

1

Yes

next.breach

date/time

1

Yes

one.click

logical

1

Yes

open

character

1

No

open.time

date/time

1

Yes

opened.by

character

1

Yes

opened.by.uid

character

1

Yes

other

character

1

Yes

owner.name

character

1

Yes

payroll.no

character

1

Yes

pending.change

logical

1

Yes

phone

character

1

Yes

priority.code

character

1

Yes

problem.id

number

1

Yes

problem.type

character

1

Yes

product.type

character

1

Yes

requesttype

character

1

No

reset.approvals

logical

1

Yes

resolution

character

2

No

resolution

array

1

No

resolution.code

character

1

Yes

room

character

1

Yes

severity

character

1

Yes

site.category

character

1

Yes

sla.breach

logical

1

Yes

lution.candidate

logical

1

Yes

source.service

character

1

Yes

subcategory

character

1

Yes

subscriptionItem

character

1

Yes

svc.cost

number

1

Yes

svc.options

character

1

Yes

sysmodcount

number

1

Yes

sysmodtime

date/time

1

Yes

sysmoduser

character

1

Yes

temp.update

character

2

No

temp.update

array

1

No

title

character

1

Yes

total.loss

logical

1

Yes

type

character

1

Yes

unassigned

logical

1

Yes

unused.field

character

2

No

unused.structure

structure

1

No

update.action

character

2

No

update.action

array

1

No

update.action.ess

character

2

No

update.action.ess

array

1

No

update.time

date/time

1

Yes

updated.by

character

1

Yes

updated.by.uid

character

1

Yes

user.type

character

1

Yes

variable1

character

1

Yes

variable2

character

1

Yes

variable3

character

1

Yes

vendor

character

1

Yes

vj.incident.id.1

character

1

No

vj.incident.id.2

character

1

No

vj.incident.id.3

character

1

No

vj.incident.id.4

character

1

No

vj.incident.id.6

character

1

No

vj.incident.id.7

character

1

No

worked.time

date/time

1

Yes