Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Database administration > Purging out-of-box data

Purging out-of-box data

Before your system goes live, all testing data records and out-of-box demonstration data records should be deleted. We recommend that you use the pre-defined PurgeOutofBoxData unload script record to remove this data.

To purge the data, follow these steps:

Go to Database Manager, and open the unload table.
Select the PurgeOutofBoxData record.
Double-check that all the listed tables should be purged.
- If a table should not be purged, remove the line from the unload script record.
- Add or modify a query (for example, add name=”failsave” to the operator line) as needed.
- Add more tables (such as knownerrortasks and rootcausetasks) to the list of tables to purge, if information was entered during testing.
Click Proceed.

Send Help Center feedback