Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Application setup > Controlling user access and security > Approval delegation > What happens when I receive delegated approval authority? > Temporary rights of an approval delegate

Temporary rights of an approval delegate

An approval delegate temporarily gains the rights for the approval group of the delegating operator while the approval delegation is active. After the approval delegation period ends, the delegate's temporary rights for the approval group revert to their original status.

Approval delegation never changes a delegate's original application profile or operator record. HPE Service Manager only changes a delegate's approval group rights in memory when the following conditions occur.

When the system notifies the delegate
When a delegate views or acts on an approval

For example, a manager wants to delegate approval authority to a technician. The manager is the delegator in this example, thereby temporarily delegating approval authority for the following application profiles and approval groups.

Application	Profile used	Approval groups
Change Management	APPROVER	CAB
Request Management	APPROVER	ASSET MANAGEMENT
		FACILITIES
		HELPDESK
		LAN SUPPORT
		M/F SUPPORT
		ONLINE SUPPORT
		WAN SUPPORT
		TRAINING
		TRAINING
		TELECOMS
		SUPPORT ADMIN
		SYSTEMS ADMIN
		SOFTWARE
		SERVICE DESK
		PROCUREMENT
Service Desk	INITIATOR

The technician is the delegate in this example. The technician's original approval authority includes the following application profiles and approval groups:

Application	Profile used	Approval groups
Change Management	TECH	FACILITIES
		LAN SUPPORT
		M/F SUPPORT
		ONLINE SUPPORT
		WAN SUPPORT
Request Management	TECH
Service Desk	INITIATOR

When the manager delegates approval authority to the technician, the technician temporarily becomes a member of all of the approval groups that the manager is a member of:

Application	Profile used	Approval groups	Gained as delegate?
Change Management	TECH	CAB	Yes
		FACILITIES	no
		LAN SUPPORT	no
		M/F SUPPORT	no
		ONLINE SUPPORT	no
		WAN SUPPORT	no
Request Management	TECH	ASSET MANAGEMENT	Yes
		FACILITIES	Yes
		HELPDESK	Yes
		LAN SUPPORT	Yes
		M/F SUPPORT	Yes
		ONLINE SUPPORT	Yes
		WAN SUPPORT	Yes
		TRAINING	Yes
		TRAINING	Yes
		TELECOMS	Yes
		SUPPORT ADMIN	Yes
		SYSTEMS ADMIN	Yes
		SOFTWARE	Yes
		SERVICE DESK	Yes
		PROCUREMENT	Yes
Service Desk	INITIATOR		no

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