Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Application setup > Self-service > Configuring the self-service working environment > Who uses self-service?

Who uses self-service?

Self-service access is useful for all individuals in an organization. It enables them to make requests through self-service Web pages. These requests include service disruptions, service requests, catalog item requests, requests for information (RFI), or complaints. Typically, these requests generate an interaction in Service Desk, or they are a request for specific item or service in a service catalog. The following table shows typical organizational roles and how different employees might use the self-service feature.

User name	Tasks
Employee user	Uses self-service to make requests for self and on behalf of other employees and managers. Example, a user needs spreadsheet software upgraded to the newest version.
Administrative assistant	Uses self-service to make requests primarily for others. Example: a manager directs an assistant to request a color printer for the office.
Department Manager	Uses self-service to make requests for self and direct reports. Example: a manager requests new computer systems for each software developer in a group.
IT Technician	Makes service requests for self. Example: a technician needs to change an address in an employee record.
High level executive	Makes approvals for high dollar catalog orders. Example: a senior manager needs to approve a request at the business executive level.

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