Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

User roles: Problem Management

The out-of-box Problem Management user role descriptions use these application profiles and capability words. In order to use Problem Management, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.

User Role	Configuration Management Profile	Service Desk Profile	Incident Management Profile	Problem Management Profile	Change Management Profiles	Request Management Profiles	Capability Words
problem analyst	DEFAULT	DEFAULT	DEFAULT	problem analyst	DEFAULT		partial.key change request change task problem management expedite change service desk user.favorites incident management
problem coordinator	DEFAULT	DEFAULT	problem manager/coord	problem coordinator	DEFAULT		partial.key change request change task problem management expedite change service desk user.favorites incident management
problem manager	DEFAULT	DEFAULT	problem manager/coord	problem manager	problem manager	requestor	partial.key change request change task problem management expedite change service desk user.favorites incident management OCMQ OCML

Send Help Center feedback