Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

What is an approval?

An approval occurs when a user (approver) or a group of users (approval group) agrees to accept the risk, cost, and responsibility to implement a change request or complete a task. The System Administrator defines membership in an approval group in each user’s operator record according to the User Role. Change requests and tasks contain approval requirements. Approvals give Change Management the ability to stop work and to begin certain work activities.

As an approver, you can also be part of a change message group that consists of reviewers and approvers. If you are an approver for a change message group, your task is to accept or deny the changes your group must approve.

When you select the Approve All Selected option, all the records in the list that are awaiting your approval are immediately approved.

Note Change Management does not prompt you to verify that this is the action you want to take.

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