Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Security > Change Management security areas

Change Management security areas

User Role: System Administrator

The security areas in Change Management are Changes, Change Tasks, and Change Management Configuration. These areas contain the default security rights and settings for Change Requests in the Change Management module. The security right settings will be inherited by the new roles created in an area when no settings are specified in the security role.

The change areas are used to set permissions to operators to provide access to particular area of Change Management. For example, for the Change Coordinator security role, set change area as Change Management Configuration and rights as View and Admin. Then, an operator with this security role can view and configure only the Change Management Configuration items under Change Management.

The following table lists the areas and the relevant Change Management menu items the operators can access.

Security area	System Navigator menu items for this area
Change	This area contains the default security rights and settings for change requests in the Change Management module. For example, Create New Change, Change Queue, Task Queue, and Search Changes.
Change Tasks	This area contains the default security rights and settings for change tasks in the Change Management module. For example, Create New Tasks, and Search Tasks.
Change Management Configuration	This area contains the default security rights and settings for Change Management configuration. For example, Alerts, Approvals, Change Categories, Change Models, Change Workflows, Messages, Subcategories, and Task Categories.

Security area

System Navigator menu items for this area

Change

This area contains the default security rights and settings for change requests in the Change Management module.

For example, Create New Change, Change Queue, Task Queue, and Search Changes.

Change Tasks

This area contains the default security rights and settings for change tasks in the Change Management module.

For example, Create New Tasks, and Search Tasks.

Change Management Configuration

This area contains the default security rights and settings for Change Management configuration.

For example, Alerts, Approvals, Change Categories, Change Models, Change Workflows, Messages, Subcategories, and Task Categories.

The default rights defined in areas are inherited when you create new security roles. The following table shows the out-of-box default rights defined in the Change, Change Task and Change Management Configuration areas.

Security area	View	New	Update	Delete/Close	Expert	Admin
Change	TRUE	FALSE	Never	Never	FALSE	FALSE
Change Tasks	TRUE	FALSE	Never	Never	FALSE	FALSE
Change Management Configuration	FALSE	FALSE	Never	Never	FALSE	FALSE

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