Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management administration > Configuring Change Management workflows

Configuring Change Management workflows

A change workflow is a sequence of connected steps in the life cycle of a change record. In the workflow, a change record goes through several phases to complete the life cycle. A change workflow phase may consist of one or multiple tasks to be completed before the change record can proceed to the next phase.

Similarly, a change task workflow is a sequence of connected steps in the life cycle of a change task.

Change Management uses the following out-of-box workflows that are ITIL aligned.

Change workflows

Project Proposal
Standard Change
Normal Change
Emergency Change

Task workflows

Generic Task

The change and task workflows are associated with change categories and change task categories. The workflows are applied when you create change and change task records based on the categories.

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