Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Update multiple change requests
Applies to User roles:
You can update more than one change request at a time by using the Mass Update template form or the Complex Update function.
To update multiple change requests by using the Mass Update template form, follow these steps:
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From your To Do queue, select Change in the Queue list and then select the desired view.
Alternatively, click Change Management > Search Changes to use the Search to generate a record list. Use search or advanced search to find one or more records.
- Holding down the Ctrl key as you click on each record to select multiple records in the list that you want to update.
- From the List menu, select Mass Update.
- Double-click the field you want to update.
- Type the value for the field in the text box or use the Fill feature to display a list of potential values for the field.
- Click Next.
- Continue updating fields and click Execute when you complete your updates.
To update multiple change records by using the Complex Update function, follow these steps:
- From your To Do queue, select Change from the Queue list and and then select the desired view.
- Holding down the Ctrl key as you click on each record to select multiple records in the list that you want to update.
- From the List menu, select Mass Update.
- Click Complex Update.
- Type the RAD code in the Complex Update form.
- Click Execute.
We welcome your comments!
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