Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Get started > Navigating the UI > Views and favorites > Public and private favorites

Public and private favorites

Any user can create private favorites (such as common queries and frequently used forms) for their own use if their profile contains the user.favorites capability word. A named user who has the public.favorites capability word in their profile can share their private favorites and dashboards with other users. Only the owner of a favorite or a system administrator can modify the favorite properties.

The public.favorites capability word is only for administrators to create and modify shared favorites. An administrator can create a favorite for an individual user, user groups, or the entire user community, and then specify one or more content owners. A designated content owner cannot remove the favorite folder, but they can define or modify subordinate folders or dashboards.

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