Change the presence status

The statuses provided by Service Manager Collaboration are: Online, Busy, Away, and Offline. These presence statuses are pre-defined and you cannot create a custom status in HPE Service Manager Collaboration. Your presence status is set to Online once you have logged on to Service Manager. To change your presence status, click the status menu below your photo and then click another status.

Note When you integrate IT Collaboration with Microsoft Skype for Business, your presence status in IT Collaboration is independent from that in Skype. If you log on to Service Manager and Skype at the same time, changing your status in Skype will not affect your IT Collaboration presence status.