Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Change the presence status
The statuses provided by Service Manager Collaboration are: Online, Busy, Away, and Offline. These presence statuses are pre-defined and you cannot create a custom status in HPE Service Manager Collaboration. Your presence status is set to Online once you have logged on to Service Manager. To change your presence status, click the status menu below your photo and then click another status.
Note When you integrate IT Collaboration with Microsoft Skype for Business, your presence status in IT Collaboration is independent from that in Skype. If you log on to Service Manager and Skype at the same time, changing your status in Skype will not affect your IT Collaboration presence status.
We welcome your comments!
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