Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Database administration > Case-sensitivity > Load/unload implications of case-insensitivity

Load/unload implications of case-sensitivity

When you load/unload data from a Service Manager system that connects to a case-sensitive database and load it into one that connects to a case-insensitive database, you can choose whether you want to Add and Update records or to Only add new records.

If you select Record Load Options - Add/update records, the new records will be inserted into the table and the existing records will be updated.
- Example 1: Suppose that you use a case-sensitive database to create an unload file that has two operator records - "operator01" and "operator02". You then load this unload file into a case-insensitive database which already has an operator record "OPERATOR01". In this case, "OPERATOR01" will be updated by "operator01" and "operator02" will be added.
  Note: If you try to load records with unique IDs that differ only in case from records that already exist in the case-insensitive database, the data in the unload will update the data in the current system.
- Example 2: Suppose that you use a case-sensitive database to create an unload file that has two operator records - "operator01" and "OPERATOR01". You then load this unload file into a case-insensitive database which already has an operator record "OPERATOR01". In this case, "OPERATOR01" will be updated by "operator01" and subsequently by "OPERATOR01", or visa-versa depending on the order of those records in the unload file.
  Note: If you try to add/update two records with unique IDs that differ only in case to a case-insensitive database, the second record loaded will update the first record loaded.
If you select Record Load Options - Only add new records, the new records will be inserted into the table.
- Example 1: Suppose that you use a case-sensitive database to create an unload file that has two operator records - "operator01" and "operator02". You then load this unload file into a case-insensitive database which already has an operator record "OPERATOR01". In this case, "OPERATOR01" will remain unchanged and "operator02" will be added.
  Note: If you try to load records with unique IDs that differ only in case from records that already exist in the case-insensitive database, the data in the unload will add only the records which do not yet exist in the case-insensitive database.
- Example 2: Suppose that you use a case-sensitive database to create an unload file that has two operator records - "operator01" and "OPERATOR01". You then load this unload file into a case-insensitive database which does not have either operator record "OPERATOR01" or "operator01". In this case, "operator01" will be added but "OPERATOR01" will not be.
  Note: If you try to add two records with unique IDs that differ only in case to a case-insensitive database, the second record will not be added.

Send Help Center feedback