Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Database administration > Data persistence > IR Expert > Promoting or discarding a solution candidate

Promoting or discarding a solution candidate

As you close incident records and mark them as solution candidates, the candidate (protocore) file fills. (For information on marking an incident as a solution candidate, see the related topics.) Knowledge engineers examine proposed solutions and promote them to the central Knowledge Base (core) if applicable, or delete them if they are not useful.

If the Autopost Solution Candidates? (auto.post) field is checked (true) in the Incident Management Environment record, IR Expert automatically promotes recommended solution candidates to the core file. The auto.post check box must be cleared (false) for the solution candidates to remain in the candidate protocore file for approval.

Send Help Center feedback