Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Troubleshooting HPE Service Manager
- Troubleshooting: Server startup
- Troubleshooting: Common database errors
- Messages: Cannot Find SQL Server, Error Connecting to servername
- Message: Corresponding Join Not Defined
- Messages: Error opening the Core.ir file in read mode
- Troubleshooting: Database debug
- Troubleshooting: Interpreting debugdbquery output
- Troubleshooting: Power outages and hardware failure
- Troubleshooting: Slow execution of queries
- Troubleshooting lister
- Troubleshooting: ODBC error when running Crystal Reports
- Troubleshooting Knowledge Management
- Troubleshooting Event Services
- Troubleshooting Clients
- Contact HPE support
Troubleshooting: Common database errors
The following list contains the most common HPE Service Manager errors encountered. For information on solutions to these database errors, see the related topics.
- Error message:
Cannot Find SQL Server, Error Connecting to servername
. - Error message:
Corresponding join not defined
. - Error message:
Error opening the Core.ir file in read mode
. - Power outages and hardware failure.
- Slow query execution.
Related references
Messages: Cannot Find SQL Server, Error Connecting to servername
Message: Corresponding Join Not Defined
Messages: Error opening the Core.ir file in read mode
Troubleshooting: Database debug
Troubleshooting: Interpreting debugdbquery output
Troubleshooting: Power outages and hardware failure
Troubleshooting: Slow execution of queries
Troubleshooting: lister
Troubleshooting: ODBC error when running Crystal Reports
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