Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- IR Expert tasks
- Access IR Expert
- Enable IR search for a file
- Regenerate IR keys
- Start IR Asynchronous mode
- Load data files with IR Expert keys
- Copy information from a query to a source record
- Create an IR Expert query
- Enable editing of Knowledge learning records
- Enable learning for Knowledge records
- Mark an Incident record as a solution candidate
- Modify an IR Expert query
- Promote or delete records in the protocore
- Search the central Knowledge Base
Access IR Expert
Applies to User Roles:
System Administrator
You can access the IR Expert application from many locations within HPE Service Manager.
Note: If you have not purchased a Knowledge Management license, the "Find Solution" option is available. This option helps you to find some solutions in a smaller knowledge base. If you have a Knowledge Management license, the "Search Knowledge" option is available instead of "Find Solution".
The following table contains examples.
Application or Tool | To Access IR Expert: |
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Service Desk | Click Service Desk > Search Knowledge Base. |
Click Service Desk > Interaction Queue > Search > Text Search. | |
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Incident Management | Click Incident Management > Search Knowledgebase. |
Click Incident Management > Incident Queue > Search > Text Search. | |
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Database Manager |
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Tailoring | Click Tailoring > View Knowledge Base. |
Related concepts
IR Expert
IR Expert tasks
More Actions menu
Related tasks
Enable IR search for a file
Copy information from a query to a source record
Create an IR Expert query
Mark an incident record as a solution candidate
Modify an IR Expert query
Search the central Knowledge Base
Promote or delete records in the protocore
We welcome your comments!
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Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
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