Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Application setup > Adding users > Operator records > Add an operator record

Add an operator record

Applies to User Roles:

System Administrator

Note: To create an operator, you need to first create a contact record to match the operator record.

To add a contact record:

You are now ready to create an operator record.

To add an operator record:

Click System Administration > Ongoing Maintenance > Operators.
Specify a Login Name.

Note: HPE recommends that you only use ASCII characters in Login Name. In Service Manager Web Service integrations, non-ASCII operator login names are not supported.
Specify a Contact ID, or select the contact name that you just created.
Click Add.
On the Security tab, type the name of the Template from which you want to create the new operator record.

The information from the template will be populated in the new operator record.
Add any other necessary information for this new operator record.
Click Save.