Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Delete a master data record
User roles: System Administrator, Configuration Administrator
Note: In ITIL best practices, a Configuration Administrator manages master data. In Service Manager, however, only a System Administrator has rights to master data, because the master data is shared by all Service Manager applications. You may need to contact a System Administrator to implement master data changes or to request permission to perform this function.
After you validate that the data sets for a master data record delete request meet your company's specifications, you can delete a master data record in Service Manager. For example, you may need to delete a location record because the site was closed.
Warning: When you delete a master data record, it is possible that some configuration item records will still include the old master data value. Before you delete master data records, HPE recommends you conduct a mass update to replace the master data value scheduled for deletion with the new approved value. This prevents obsolete data from remaining in Service Manager CI records.
To delete a master data record:
- Click System Administration > Base System Configuration
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Double-click the master data category for the record you want to delete.
For example, if you need to delete a master data record for a user who is no longer with the company, click Contacts.
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Fill in optional search criteria, and then click Search.
Service Manager returns a list of records matching your search request.
- Double-click the master data record you want to delete.
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Click Delete.
Note: When you delete the contact record, the corresponding operator record will also be deleted.
- Click Yes to confirm the deletion.
Service Manager deletes the master data record and notifies you that the corresponding operator record has also been deleted.
We welcome your comments!
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