Alert

  1. A warning or reminder to keep an activity on schedule. Service Manager system events trigger alerts if the event meets predefined criteria. For example, a critical incident might trigger an alert if it is not resolved within a certain time.
  2. In Change Management, users can define any number of standard or customized alerts, as follows:
    • In which phase the alert will be triggered.
    • Who is notified for each alert.
    • The naming convention used for the alert itself.
  3. Alerts support other functions within the system.
  4. The Service Manager table that stores alert records.