Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Service Level Agreement (SLA)
A Service Level Ageement (SLA) is a contract with a company or department for maintaining and repairing equipment or providing other services. This is typically an agreement between an IT Service Provider and a Customer. The SLA describes the service, establishes service level targets, and specifies the responsibilities of the IT Service Provider (ISP) and the customer. A single SLA can cover multiple IT Services or multiple customers. The agreement records the common understanding of services, priorities, responsibilities, guarantees, and the level of service. For example, the agreement can specify the level of availability, serviceability, performance, operation, or other attributes of the service, such as billing or penalties in the case of an SLA violation.
In HPE Service Manager, the SLA records are stored in the sla table and accessed using the sla tab.
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