Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Software Asset Management (SAM)

Software Asset Management (SAM) is the practice of integrating people, processes, and technology to allow software licenses and usage to be tracked, evaluated, and managed. The goal of SAM is to reduce IT expenses, human resource overhead, and risks inherent to owning and managing software assets. This includes, but is not limited to, maintaining software license compliance, tracking inventory and usage of software assets, and maintaining policies and procedures surrounding the definition, deployment, configuration, use, and retirement of software assets. SAM represents the software component of IT Asset Management (ITAM), including hardware asset management. SAM is linked to ITAM due to the concept that, without effective inventory hardware controls, efforts to control the software are significantly inhibited.

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Software Asset Management (SAM)

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